Privacy Policy

This Privacy Policy explains how Biomedical Devices Australia Pty Ltd trading as Oopsie Heroes collects, uses and protects your personal information when you visit or purchase from www.oopsieheroesalarms.com.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Where applicable, we also aim to align with international data protection standards.

What is personal information?

Personal information means information or an opinion about an identified individual, or someone who is reasonably identifiable. It does not matter whether the information is true or recorded in any form.

If information cannot reasonably identify you, it is not considered personal information.

What information we collect

Depending on how you interact with us, we may collect:

• Name
• Email address
• Residential or postal address
• Postcode
• Phone number
• Purchase history
• Device type (e.g. iOS or Android)
• Information you provide when contacting support
• Marketing preferences

We do not knowingly collect personal information directly from children. Our products are purchased by adults.

Payment details are processed securely by third-party payment providers. We do not store full credit card details on our servers.

How we collect information

We collect personal information when you:

• Place an order
• Register for warranty or support
• Book a support call
• Subscribe to marketing emails
• Contact us
• Use our website

We also use cookies and similar technologies to understand how visitors use our website and to improve performance and user experience. Cookies generally do not personally identify you.

Why we collect your information

We collect and use your information to:

• Process and deliver orders
• Provide customer support
• Register warranties
• Improve our products and services
• Send important product updates
• Send marketing communications (where permitted or with your consent)
• Meet legal and regulatory obligations

You can opt out of marketing communications at any time using the unsubscribe link in our emails.

Disclosure of personal information

We may disclose personal information to trusted service providers who help us operate our business, including:

• E-commerce and hosting providers
• Payment processors
• CRM and email marketing platforms
• IT and website support providers
• Professional advisers

We only share information that is necessary for those services.

Overseas disclosure

Some of our service providers are located overseas, including in Europe and other jurisdictions.

Where we transfer personal information outside Australia, we take reasonable steps to ensure it is handled in accordance with Australian privacy law and appropriate data protection standards.

Data security

We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Data retention

We retain personal information only for as long as necessary to provide our services, meet legal obligations, resolve disputes, and enforce our agreements.

Access and correction

You may request access to the personal information we hold about you, and request correction if it is inaccurate.

To make a request, please contact us using the details below.

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Contact us

For privacy enquiries, access requests or complaints:

Email: hello@oopsieheroesalarms.com
Postal address: PO Box 7959, Norwest NSW 2153 Australia
Phone: (02) 9899 7331